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One
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Standard
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Premium
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Key features |
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Unattended agents per license |
10 |
Unlimited |
Unlimited |
# of simultaneous sessions/per tech |
1 |
3 |
10 |
Remote command line |
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Wake-on-LAN |
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Host chat |
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Shared toolbox |
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Backstage |
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Video auditing |
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Join sessions from a mobile device |
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Connect to IOS and Android mobile devices |
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Host Pass
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Logon session switching |
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Sound capture |
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Custom branding of logos, images, and text |
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Session Management |
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Remote diagnostics toolkit
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MSI packages available for mass deployment |
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Agent deployer
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Dynamically manage and group sessions |
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Trigger actions based on session events |
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In-Session |
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Elevate a support session to control UAC dialogs |
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Multi-monitor support
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Remote printing
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Store and encrypt a single set of credentials within the host client |
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Pause the guest's keyboard and mouse control |
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File transfer
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Drag and drop file transfer
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Security & Privacy |
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Granular access management in order to protect devices
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AES-256 bit encryption
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Multiple options to manage consent
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Audit reports
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Integrate with third-party user sources like LDAP, SAML, OAuth, and other SSO providers |
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Two-factor authentication
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Brute force prevention
|
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Blank guest monitor Obscure the guest monitor for privacy while in a session |
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Integrations |
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ConnectWise Access Management™
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ConnectWise View™
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SmileBack™, a ConnectWise solution
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ConnectWise PSA™
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ConnectWise Automate™
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Zendesk |
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FreshDesk |
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Acronis |
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Extensions
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Support |
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Knowledge base
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Videos and tutorials |
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Community forum |
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Email support |
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Phone support |
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