Unattended access with Support is fast, secure, and reliable. When your end users are away, you can still provide complete service and support via access agents for persistent connections to any unattended machine—anywhere in the world.
Unattended access features
Install an unattended access agent onto the desktop, laptop, mobile device, or server you want to support by building an access agent installer. Assuming the machine has internet connectivity, ConnectWise ScreenConnect Support will have you in.
Share files and folders with your customers and within your own internal teams. Move anything with simple copy-and-paste or drag-and-drop functionality.
Group users or devices into roles for security purposes. Each role can be defined with specific granular permissions to allow varied access to client machines (e.g., access to only Level 3 techs, or only access to machines in the sales department).
Keep your end users aware while you perform background maintenance on their machines. Alert users when routine work is being done and request consent to access during work hours if their presence is unknown.
Leverage a powerful toolbox folder for storing documentation and running small scripts and executables on remote machines—during remote sessions—for every team member to share.
Make your IT team unstoppable—Fix IT Faster with ScreenConnect!
Don’t wait for delays or disruption. Start providing real-time, elevated IT support today.